Standard: £4 delivery charge for all orders under £75
Standard delivery is free for all orders over £75
Express: £5 delivery charge for all orders
Standard: £7.50 delivery charge for all orders
Express: Not available
At this time we do not deliver to these addresses.
Standard: £5 delivery charge for all orders
Express: Not available
We aim to deliver within the time scales set out below. A signature is requested on delivery. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will take your order back and then attempt to deliver 2 more times on different days.
| WHEN WAS YOUR ORDER PLACED? | MAINLAND UK STANDARD DELIVERY DAY | MAINLAND UK EXPRESS DELIVERY DAY |
|---|---|---|
| Between 12pm Friday and 12pm Monday | Wednesday or Thursday | Tuesday |
| Between 12pm Monday and 12pm Tuesday | Thursday or Friday | Wednesday |
| Between 12pm Tuesday and 12pm Wednesday | Friday or Monday | Thursday |
| Between 12pm Wednesday and 12pm Thursday | Monday or Tuesday | Friday |
| Between 12pm Thursday and 12pm Friday | Tuesday or Wednesday | Monday |
For Northern Ireland: please allow up to 2 working days for express deliveries and 4 working days for standard deliveries.
For the Highlands and Islands: please allow up to 5 working days for express deliveries and 7 working days for standard deliveries.
UK Bank Holidays (if applicable): please allow an extra working day for both standard and express deliveries.
We aim to deliver within 5-7 working days following the date your order is placed.
We aim to deliver within 5-7 working days following the date your order is placed.
Wallis.co.uk delivers to all United Kingdom and Republic of Ireland addresses. Unfortunately at this time we cannot take orders for delivery to the Channel Islands or BFPO addresses.
Wallis.co.uk classes the United Kingdom as England, Northern Ireland, Scotland (including the Highlands and Islands) and Wales.
Please note that we are unable to change a residential address to a business delivery address once the order has been despatched.
Log on to http://www.hdnl.co.uk/tracker.aspx and use the tracking number provided in your despatch email or click the link in your despatch email. Please allow 24 hours from receipt of the email before tracking your order.
Log onto www.parcelnet.co.uk and use the tracking number and delivery postcode provided in your despatch email. Please allow 36 hours from receipt of the email before tracking your order.
Unfortunately we are unable to offer order tracking at this time.
We will check your order status and give you an update.
Email us at feedback@wallis.co.uk with the date your order was placed, your reference number for each order, your full name, billing address and phone number.
Alternatively, you can call Customer Services:
UK customers: 0844 984 0266 (calls charged at local rate)
Republic of Ireland, United States, Australian and European customers: +44 844 984 0266 (calls charged at international rate)
Customer services opening times are:
Monday to Friday - 9am to 9pm (GMT/BST) (excluding UK bank holidays)
Saturday and Sunday - 9am to 5.30pm (GMT/BST)